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10-day returns

If you’re unsatisfied with your order, you can request a return within 10 days of the dispatch date, in its original unopened state, for a refund or replacement*.

*Original shipping costs are non-refundable.

Inspect your order within 48 hour

Please check your parcel thoroughly within 48 hours of delivery and report any issues to us promptly. Claims for missing items, incorrect items or damage that are raised after this window may not be accepted, as we’re unable to verify the condition of the order once it has been with you for longer.

Unboxing video — required for claims

To make a claim for missing items, incorrect items or damage, you must provide a continuous, unedited video recorded while opening the parcel. This protects both you and us, and lets us resolve issues quickly and fairly.

Your unboxing video should:

  • Start before the outer packaging is opened, clearly showing the sealed parcel and shipping label.

  • Record the full opening in one continuous take, with no cuts, edits or pauses.

  • Show every item being removed from the box, along with any packaging materials.

  • Clearly show the damage, missing item or incorrect item before the recording ends.

Damage claims will only be considered when an unedited unboxing video is provided. Without it, we’re unable to process a refund or replacement for damaged products.

Minor dents

Tinned products are robust by design and small cosmetic dents can occur in transit. Minor dents that do not affect the safety, quality or seal of the tin are not eligible for a refund or replacement. If a tin is dented enough to compromise the seal, or you have any concern about the contents, please raise a claim with your unboxing video and we’ll review it.

Wrong or missing items

If something is missing or you’ve received the wrong item, contact us within 48 hours of delivery with your order number and your unboxing video. Once verified, we’ll arrange a free correction.

Return shipping costs

Return shipping is the customer’s responsibility, unless the item received is incorrect or faulty — in which case we’ll cover the return cost or arrange collection. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

How to start a return or claim

  • Email hello@tinfishmarket.co.uk with your order number, a short description of the issue and (for damage, missing or incorrect items) your unboxing video.

  • We’ll reply within two working days with next steps.

Refunds

Refunds are only processed after your claim has been reviewed and approved. Once approved, refunds are issued to the original payment method within 5 working days. We’ll email you to confirm when the refund has been sent — please allow your bank a few additional days to display it.

What we can’t accept

For food safety reasons we cannot accept returns of opened tins, items returned after 10 days, products that have been stored outside the conditions printed on the label, or damage claims submitted without an unedited unboxing video.

Still have a question? Our contact page is the quickest way to reach us.